Privacy Policy

Last updated: August 18, 2026 

This Privacy Policy describes how Clothes Mentor #213 - Asheville, NC (“we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit, use, or make a purchase from https://ashevillenc.clothesmentor.com (the “Site”), communicate with us, or otherwise interact with us in connection with the Site. 

1. Information We Collect 

Depending on how you interact with us, we may collect the following categories of personal information: 

Contact information: such as your name, billing address, shipping address, email address, and telephone number. 

Order and transaction information: such as products purchased, order history, returns, refunds, shipping information, and transaction details. 

Payment information: Payment information may be collected and processed directly by our payment processors and e-commerce providers. We may receive confirmation and limited information relating to your payment but may not receive or store your complete payment card information. 

Account information: such as your username, password, account preferences, and saved information if you create an account through the Site. 

Communications: including messages, emails, customer service inquiries, reviews, or other information you choose to provide to us. 

Device and usage information: such as your IP address, browser type, device type, operating system, pages viewed, referring URLs, interactions with the Site, and similar technical information collected through cookies, pixels, tags, and related technologies. 

Marketing and advertising information: such as your interactions with marketing messages or advertisements and information used to measure the effectiveness of advertising. 

We may also receive information from third parties that help us operate our business, including our e-commerce platform, payment processors, shipping providers, analytics providers, advertising partners, and other service providers. 

2. How We Use Personal Information 

We may use personal information to: 

• process, fulfill, ship, and manage orders; 

• process payments, returns, and refunds; 

• provide customer service and respond to inquiries; 

• create and manage customer accounts; 

• send transactional communications, including order and shipping updates; 

• operate, maintain, troubleshoot, and improve the Site; 

• understand how customers use the Site; 

• prevent fraud, misuse, security incidents, and other unlawful activity; 

• personalize customer experiences where permitted; 

• send promotional or marketing communications where permitted by law and subject to your choices; 

• measure and improve marketing and advertising; and 

• comply with legal obligations and enforce our agreements. 

3. Cookies and Similar Technologies 

We and certain service providers may use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, measure performance, and support marketing and advertising. 

You may be able to manage cookies through your browser settings or through privacy controls made available on the Site. Blocking certain cookies may affect Site functionality. 

Where required by applicable law, we recognize legally valid browser-based opt-out preference signals, such as the Global Privacy Control, for applicable opt-out rights. 

4. How We Disclose Personal Information 

We may disclose personal information to third parties when reasonably necessary to operate the Site or provide our services, including: 

• e-commerce and website service providers; 

• payment processors; 

• shipping and fulfillment providers; 

• IT, hosting, security, and fraud-prevention providers; 

• analytics providers; 

• marketing and advertising providers; 

• professional advisers; and 

• government authorities or other parties when disclosure is required or permitted by law. 

We do not sell personal information in exchange for money. 

Depending on the technologies enabled on the Site and the law applicable to you, certain disclosures of identifiers, device information, internet activity, or commercial information to advertising or marketing partners may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain state privacy laws. 

Where applicable, you may have the right to opt out of these activities. 

5. Your Privacy Rights 

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to: 

• request confirmation of whether we process your personal information; 

• request access to personal information we maintain about you; 

• request correction of inaccurate personal information; 

• request deletion of personal information; 

• request a portable copy of certain personal information; 

• opt out of certain sales, sharing, targeted advertising, or profiling activities; 

• withdraw consent where processing is based on consent; and 

• exercise your privacy rights without unlawful discrimination. 

Not all rights apply in every state or circumstance, and certain legal exceptions may apply. 

To submit a privacy request, contact us at: 

Email: cmasheville01@yahoo.com 

Phone: (828) 274-4901 

Please include enough information for us to understand and process your request. We may need to verify your identity before completing certain requests. 

Where permitted by applicable law, you may also use an authorized agent to submit a request on your behalf. We may require reasonable verification of the agent’s authority. 

If we deny a privacy request and applicable law gives you the right to appeal that decision, you may submit an appeal by contacting us at cmasheville01@yahoo.com and including “Privacy Appeal” in the subject line. We will respond within the period required by applicable law. 

6. Marketing Communications 

You may unsubscribe from promotional emails by using the unsubscribe link contained in those communications. 

Even if you opt out of promotional messages, we may continue to send non-promotional communications relating to your transactions, account, orders, customer service requests, or other business interactions. 

7. Data Retention 

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements. 

Retention periods may vary depending on the type of information and the reason it was collected. 

8. Data Security 

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. 

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. 

9. Children’s Privacy 

The Site is intended for a general audience and is not directed to children under 13. 

We do not knowingly collect personal information online from children under 13 in circumstances subject to the Children’s Online Privacy Protection Act. If we learn that we have collected personal information from a child under 13 in violation of applicable law, we will take appropriate steps to delete it. 

Additional protections may apply to personal information relating to minors under certain state laws. 

10. Third-Party Websites and Services 

The Site may contain links to websites, services, or platforms operated by third parties. We do not control those third parties and are not responsible for their privacy, security, or other practices. We encourage you to review their privacy policies before providing personal information. 

11. Changes to This Privacy Policy 

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other circumstances. When we make changes, we will update the “Last updated” date at the top of this page. 

12. Contact Us 

If you have questions about this Privacy Policy or our privacy practices, contact: 

Clothes Mentor - Asheville, NC 

1829 Hendersonville Rd #100 

Asheville, NC 28803 

Phone: (828) 274-4901 

Email: cmasheville01@yahoo.com